VIRGIN MEDIA clients are reporting points with their web, having already suffered issues throughout coronavirus lockdown.
Tracker DownDetector has seen a rise in clients noting points with their broadband and different companies, which follows greater than 41,000 complaints in April whereas in Might, 78% of customers reported issues with their cable web.
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Virgin Media went down for 1000’s of consumers, leaving them with out broadband[/caption]
Areas everywhere in the UK, together with Birmingham, Glasgow, Manchester and London have seen points reported on June 24 and 25.
Virgin Media, which has 3.2million clients within the UK, are believed to have resolved issues on Wednesday, however clients are nonetheless reporting points.
Is Virgin Media nonetheless down?
As of round 8am on June 25, there was at the least 905 clients had complained about Virgin Media failing, in accordance with DownDetector.
And plenty of extra may very well be struggling issues because the complaints website exhibits that 60 per cent of consumers are seeing points with their web.
In the meantime, the TV service isn’t working for many individuals
The Solar has contacted Virgin for remark and can replace this story once we know extra.
How do I test the service standing of Virgin Media?
Virgin Media has a devoted internet web page the place you will discover out if there are any issues in your space.
Click on right here to go to the My Virgin service replace web site.
To seek out out if there are issues in your space, enter your postcode.
How can I contact Virgin Media and am I entitled to compensation?
Virgin Media is signed as much as the Automated Compensation Scheme which makes it simpler for patrons to get a reimbursement when their service goes incorrect.
On this event, it’s unlikely you’ll get any compensation mechanically because the scheme solely covers clients when web goes down for 2 or extra full days.
When you nonetheless wish to complain to Virgin Media about a problem together with your connection, you possibly can attain their customer support workforce on 0345 454 1111.
Do remember the fact that telephone strains are prone to be extraordinarily busy in the intervening time because of the coronavirus disaster.
You can even communicate to Virgin Media by way of its reside chat service.
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Virgin Media clients have been left fuming in February after they misplaced their TV service in the course of the rugby Six Nations 2020 England versus Eire recreation.
This was adopted by one other web outage which left houses in Hampshire unable to get on-line in March.
In higher information for the corporate, Virgin Media introduced April that it was giving clients 18 widespread channels together with MTV, TLC and Comedy Central without cost.